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Current situation regarding EU orders
Due to recent technical challenges arising from new regulations in Europe, we regret to inform our customers that we can no longer fulfill orders from the European Union for the time being. This decision, though difficult, is necessary to ensure compliance with the latest consumer protection laws and to prioritize your privacy and rights.
What about customers in the UK?
If you are located in the UK, you can continue to shop with us through our dedicated UK websites. Visit West Elm or Pottery Barn Kids to explore our wide range of products. We are committed to maintaining a seamless shopping experience for our UK customers while we navigate these changes.
Commitment to consumer rights
At our brands, we prioritize consumer privacy and rights above all else. We understand how disappointing this situation is, and we are actively working to restore order capabilities as soon as possible. The pace of global regulations can be unpredictable, but our ultimate goal is to ensure that our products are available to everyone, regardless of location.
Understanding the impact of regulations
The recent changes in regulations are designed to protect consumers, but they can also create challenges for businesses operating across borders. We are dedicated to complying with these regulations fully, as they are essential for ensuring your safety and satisfaction as a customer.
We value your understanding
We sincerely appreciate your understanding during this transitional phase. Your support means the world to us, and we hope to resume normal operations soon. If you believe you’ve reached this page in error or have questions about your previous orders, please don’t hesitate to contact us.
Looking ahead
As we adapt to these changes, we remain focused on enhancing your shopping experience. Stay tuned for updates, as we are committed to bringing you the latest news on product availability and services. Thank you for your continued patronage and patience as we work through these complexities.